Support
Email support@routesift.app. We usually reply within one business day.
Common questions
How do I get the app?
RouteSift for iPhone is in TestFlight ahead of its App Store release. Email support@routesift.app and we will send an invite.
I forgot my password.
On the sign-in screen tap “Forgot your password?”. We email you a link that opens a page to choose a new one. The link works for one hour.
How do I delete my account?
In the app open Settings, then Your data, then Delete account. The account is deactivated immediately and your personal data is erased shortly after. Details are in the Privacy Policy.
How do I get a copy of my data?
Settings, then Your data, then Export. The app tells you when the file is ready.
Why does RouteSift ask for background location?
So a ride keeps recording while your phone is locked or in a pocket. It is used only while a recording is running; ending the ride ends it. You can change the permission in iOS Settings at any time.
How do I get a route onto my Garmin, Wahoo or Karoo?
Open the route and tap Send to device. RouteSift hands the iOS share sheet a GPX or FIT course file; choose Garmin Connect, the Wahoo app or the Hammerhead app and the route appears on the device at its next sync.
Which training apps work?
Intervals.icu with an API key, TrainingPeaks and TrainerRoad with a calendar link, and any other calendar (ICS) feed. Connect them from the Training tab.
Where is road data available?
Detailed road data is loaded ahead of time for the Mid-Atlantic. Anywhere else, the first request in a new area downloads the roads around you and can take a few minutes; the app shows the progress and later requests are immediate.
A route it built looks wrong.
For a road that is closed, flooded, broken up or busy, file a road report in the app so the router and other riders learn about it. For anything else, share the route link with us by email and say what should have been different.
Policies
Privacy Policy · Terms of Service · How we handle health data